Help Centre

Help Centre - MASTER EDITION

Welcome to the Help Centre of MASTER EDITION — your go-to platform for creative control and seamless editing. Our tools are crafted for both beginners and professionals who aim to produce top-tier content using a browser-based editor. This page will guide you through every challenge, feature, and opportunity available within your creative workspace. Whether you're stuck on uploading, trimming, or advanced editing, this guide is your assistant.

1. Upload & File Support

Start your journey by uploading your media through our upload interface, which supports multiple formats and batch uploads. Simply drag and drop files or tap to browse. You can upload videos, images, audio — all at once. Our system will auto-classify them for proper editing modes. For large files, we recommend a stable internet connection to avoid interruptions during the upload process.

2. Editing Panel & Tools Overview

Once uploaded, your file will open in the preview panel with editing tools displayed below it. This panel contains a horizontally scrollable toolset including trim, crop, speed, filters, overlays, and more. Each tool is designed to open smoothly with animation and intuitive sliders or toggles. This lets you focus on creativity instead of complexity. You can apply changes in real-time without reloading the file.

3. Troubleshooting Common Errors

If a tool doesn't load or media preview appears blank, try refreshing your browser or clearing cache. Make sure you're using the latest browser version. For mobile users, switch to desktop mode for full access. In rare cases of upload failure, reduce the file size slightly or re-convert your media into a standard format like MP4 or JPG. If problems persist, visit the feedback section and report with a screenshot.

4. Saving & Downloading Your Work

When your editing is complete, scroll to the bottom and tap the “Download” icon. Choose between HD, Full HD, or optimized formats. You can also export directly to cloud drives if enabled in settings. Downloads are encrypted and safely stored for a limited time on our servers, after which they are automatically deleted to protect privacy.

5. Still Need Help?

We’re here to help you grow. If your question wasn’t answered above, reach out via our contact form. Our support team replies within 24 hours, often much faster. You can also check out the FAQs page for quick answers. Stay tuned for tutorial videos and blog updates to keep mastering new editing techniques, features, and shortcuts.